You're sure to have lots of questions, especially if this is the first time you have used our boarding facilities. These are just some of the questions that we get asked, if yours isn't here please do get in touch and one of our friendly team will be able to answer them for you
What vaccinations are required?
On arrival we will need to see your pet’s current vaccination certificate. The certificate must show a booster vaccination having taken place within the last 12 months, administered as part of a course of vaccinations and signed by a qualified vet. For adult re-starts, kittens and puppies, the last booster vaccination must be given at least 2 weeks before arrival at the kennels. Each pet’s vaccination card will be scanned and stored on our database and we will not need to see it again until the booking after the next booster is administered. We will not be able to accept your pet if the vaccinations are not up-to-date.
Dogs must be vaccinated against Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza, which are all included in their annual booster. A Titre Test showing immunity is accepted for Distemper, Parvovirus, Hepatitis and Parainfluenza however Leptospirosis vaccinations must be given annually.
Cats must be vaccinated against Feline Infectious Enteritis, Feline Viral Rhinotracheitis (Feline Herpes Virus) and Feline Calicivirus. Feline Leukaemia is not compulsory but is recommended. These are all included in their annual booster. Rabbits must be vaccinated against Myxomatosis and Viral Haemorrhagic Disease, which are included in their annual booster.
Does my dog need to be vaccinated against kennel cough?
We recommend that your dog be vaccinated against Infectious Canine Tracheobronchitis (Kennel Cough). Infectious Canine Tracheobronchitis has several viral and bacterial causes and vaccination does not guarantee immunity. It does, however minimise the severity of the symptoms. This is an airbourne, social disease much like a human cold and, as such, we cannot be held responsible if your dog is affected whilst staying in the kennels. If you do decide to vaccinate your dog it must ideally be 3 weeks but at least 72 hours before arrival at the kennels. This is NOT part of your annual booster vaccination but can be included if you ask your vet.
What about external parasites?
Your pet must be covered by an effective monthly flea treatment such as ‘Advocate’ or ‘Advantage’ before they are boarded. An effective wormer such as ‘Drontal’ or ‘Advocate’ must also be given to your cat or dog before they are boarded, ideally administered at least a week before arrival at the kennels or cattery. If required, we will treat your pet during its stay with one of the afore mentioned products, the cost of which will be added to your bill.
If my pet is on regular medication, can he still stay with you?
We are happy to care for pets with medical conditions and those recovering from injury or surgery and we ask that this be discussed at the time of booking. We are happy to administer medication as instructed, however timed medication and/or injections may incur an additional charge depending on when they need to be admionistered. We reserve the right to refuse admission to any pet showing signs of ill health.
What will happen if my pet needs the vet?
Should your pet require medical treatment during its stay, we will consult either our vet or your own vet, depending on the nature of the problem, and act on their advice. Any costs incurred are the responsibility of the owner however we usually pay the vet on your behalf at the time and you reimburse us. Whilst pets boarding with us receive every care and attention, they are boarded at the risk of the owner and we accept no liability for any illness or injury resulting from their stay.
If my dog has some behavioural issues, can he still stay with you?
Yes he can but we ask that you discuss this with us when you make your booking. This will enable us to manage your pet in the best way possible while it is with us and hopefully work on any issues if we can. We might not be able to look after your pet if we consider them to be of an unreliable temperament or if we feel that staying with us would not be in their best interest.
Can my pets share?
Pets of the same kind from the same household can share accommodation if we have a space available that is a suitable size. We have crates available if required for separation whilst unsupervised if this is necessary and we can arrange for pets sharing to be separated for feeding.
Can you pick my pet up and drop him home after his stay?
We can arrange for your pet to be collected from and delivered to your home if requested at the time of booking. An additional charge will be added to you bill, the price dependent on location.